Return Policy

Returns


Donovan Lord Home takes every step possible to ensure your orders arrive in the best condition possible. All shipments should be inspected upon delivery, and any claim should be made within 24 hours of receipt of merchandise. Items that are not damaged are subject to a 20% restocking fee and notification of return must be made no later than 24 hours after receipt of merchandise. Shipping charges are not refundable. End-user is responsible for repackaging and return transportation. Returned items must be shipped back to Donovan Lord Home in its original packaging, with no signs of use, wear or damage. Upon receipt, Donovan Lord Home will inspect the package for any damage and reserves the right to partially or wholly accept or deny the return.


Delivery Terms


At time of delivery, buyers are responsible for the following delivery conditions:

The driver will require the customer to sign a physical inspection report and/or delivery receipt. It is critical that the customer note (in their own words) on the driver's paperwork any damage to the box before they inspect the product and accept shipment.

If the box shows ANY SIGNS of carrier mishandling: hole(s), crushed corners, dents, worn tops, bottoms or edges, scraping, dirt etc., the customer must note the exact description of each carton on the physical inspection report and/or delivery receipt.

Once customer notes the condition of the box(s), they should inspect the product.
If upon further inspection the customer notices major or unacceptable levels of damage to the product, they can then sign the delivery receipt and/or physical inspection report "REFUSED DAMAGE", and give a detailed description of damage witnessed.

Customer must then call Donovan Lord Home customer service within 24 hours to make us aware of the situation.

In the event that a suitable replacement is not available, a refund (including shipping) will be issued in the form of the original payment method or a company check.


Concealed Damage

It is the buyer's full responsibility to thoroughly inspect an item before signing and accepting delivery. If damage is discovered after signing for delivery without any notation, Donovan Lord Home will not be responsible for any replacement or return.


Replacement Orders


Transportation for replacement orders are the sole responsibility of the buyer. Donovan Lord Home will not ship a replacement unit on our account, but will provide the item to the buyer at no cost to arrange their own transportation (excludes “pick up” orders or “concealed” damage orders).


Defective Items


If a defect is discovered and confirmed, Donovan Lord Home will replace the defective part at no cost to the buyer. In the event that a suitable replacement is not available, a return will be authorized, and after return is completed, a refund will be issued in the form of the original payment method or a company check.Our policy lasts 30 days. If 30 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@donovanlord.com.


Sale items (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@donovanlord.com


Gifts


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


Shipping


To return your product, you should first email us at info@donovanlord.com to obtain an authorization.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.